What Is Covered By This Warranty:

If a defect occurs during the 1-Year warranty period, Golen Mattress shall, at its discretion, repair or replace your mattress or foundation after a complete inspection and determination that the damage is a result or a manufacturing defect during normal use. Transportation costs of the product to and from the store or factory, as applicable, are not covered by this limited warranty and are the responsibility of the purchaser. If the identical product is not available Golen Mattress may substitute a product of comparable value.

What Is Not Covered By This Warranty?

• Claims made by someone other than the original purchaser.
• Structural damage from using an improper bed frame or support system.
• Product that is burned or in an unsanitary condition, even if the product is defective. Products that are soiled or stained (bodily fluid, food stains, etc.) shall be considered to be in an unsanitary condition.
• Damage due to abuse such as bending, standing or jumping on the mattress.
• Comfort or firmness preference of the product.
• Mattress fabric.
• Sagging or body impressions. They are an indication that the upholstery layers are conforming to your body’s individual contours.
• Models received as promotional items.
• Handles and corners guards.
• Transportation cost of the product to and from the store or factory, as applicable.

How To Claim A Warranty?

If you discover a defect in your mattress or foundation, please contact Golen Mattress support 312-722-7145. A copy of the original bill of sale is needed to determine the original date of purchase and the purchase price. The label containing the model name and the law label must be attached to identify the bedding and validate this limited warranty. You must be the original purchaser of the product and provide the law label for this limited warranty to be valid.

Returns:

You may exchange your mattress once, with a return fee of $100. If the identical product is not available we may substitute a product of comparable value. Golen Mattress is unable to exchange mattresses in unsanitary conditions, even if the product is defective. Products that are soiled or stained (bodily fluid, cigarette, food stains, etc.) shall be considered to be in an unsanitary condition. We highly recommend using a waterproof mattress protector to help keep your new mattress clean. We recommend keeping all original tags on your mattress. If you remove the law tag from the mattress or foundation, it will void the warranty.